Terms and Conditions
Lovestruck Interiors Ltd is a company registered in England and Wales registration number 8421203.
This website, found at www.lovestruckinteriors.com is owned and operated by Lovestruck Interiors Ltd.
Any references to ‘Lovestruck Interiors’ and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Lovestruck Interiors Ltd.
References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.lovestruckinteriors.com website (to include telephone or postal orders).
Please be advised that these terms & conditions also cover any emails, promotional activity or events or fairs, at which we exhibit, as well as any catalogues we may produce.
Sale of goods & payment
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of them, please contact us straight away at email@example.com
By placing an order through our website you are making an offer to Lovestruck Interiors to purchase the goods outlined in your order upon the terms described in your order. The order is an offer by you to enter into a binding contract which we may accept or decline at our absolute discretion.
When you place an order, you will be asked for your name, email address, credit/debit card (or Paypal account details), phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so that we can get in touch if there is a problem with your order and also for the courier if they need to contact you regarding delivery.
After placing an order online, you will be provided with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• the product you ordered is out of stock
• your payment has been unauthorised
• we realise that there has been a product description or pricing error
• if customers do not fit – for whatever reasons – any criteria outlined in the Terms & Conditions
• our delivery companies are unable to deliver to you for whatever reason
Please be advised that that if you choose to send a cheque by post that there could be a possibility that we may sell out of the product whilst the cheque is being cleared. If this occurs, we will reissue a cheque for the amount.
Should there be an issue with your order, one of our Orders Team will contact you either by phone or email. If we have issues authorising payment we will contact you via email or phone and you will have 48hours to respond. Failure to do so will result in your order being cancelled.
We reserve the right to reject any offer of purchase by you at any point.
Please note that we do not hold any payment details of yours and we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Lovestruck Interiors website.
When placing an order you will be added to our mailing and email list. However should you wish to not receive mailings, please inform us by emailing firstname.lastname@example.org
International Delivery is available on most products.
Please email us at email@example.com for a fast quote. This quote will be emailed to you and is made in accordance with the size and destination address of the order as per the delivery cost at the time of your order. However, should the volumetric weight be heavier when the parcel has been parcelled up we may ask for additional funds to cover the cost of the delivery.
Please ensure that you check all items on receipt, as faulty or damaged items must be reported 7 working days from the day after you receive the parcel.
Distance selling regulations
If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than seven working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.
Cancelling your order
Should you wish to cancel your order prior to dispatch, please contact our Orders Team on firstname.lastname@example.org or call 07976707465. Please note that there may be occasions when a cancellation request is received after an order has been processed and dispatched. If your order has already been dispatched we will be more than happy to offer you a refund provided that the products are returned complete and in ‘as new’ condition. Where possible we would ask that you return the items with the original packaging. This is not possible for personalised or bespoke items. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.
In the unlikely event that a parcel arrives damaged or faulty please contact our Orders Team on 07976707465 or email email@example.com so we can arrange a replacement, exchange, or refund for you.
If you wish to return an item, with the exception of personalised & bespoke products, we need to receive it back into our studio within fourteen days of receipt for a refund or exchange. We ask that you please return the items with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our studio please ensure you suitably package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within seven working days from the day after receiving your parcel. This can be done by calling our Orders Team on 07976707465 or via email at firstname.lastname@example.org. You will then need to return the whole order to us, at your own expense. Once we receive the whole order back we will issue a full refund including the original delivery charge paid. Please note this does not apply to the personalised or bespoke items which cannot be returned unless faulty or damaged.
Our items in your home
Once you have received your goods, it is your responsibility to hang, store and enjoy your products responsibly. Please ensure correct hardware is used when hanging your Kids Rule according to the surface onto which is it being hung. If it is in a high traffic area we recommend your secure it at the base to stop swinging. Please ensure children are supervised when measuring themselves.
Please note that only one promotional offer can be used at any one time.
All promotional codes remain the property of Lovestruck Interiors and we reserve the right to stop or remove a promotion at any time without prior warning. Whilst we will instruct affiliates to remove offers or promotions from their sites after their validity period as determined, we do not hold any responsibility for their failure to do so.
Lovestruck Interiors does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the utmost extent allowed by law and save as provided above, Lovestruck Interiors shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Lovestruck Interiors or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Lovestruck Interiors website, the supply of the products or their use of resale by you).
Lovestruck Interiors make all reasonable effort to ensure a fast and efficient service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
Lovestruck Interiors is committed to protecting the privacy of anyone using this site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
If you have shopped with us, we will hold your name, address, telephone number and email address. Credit card details are held by Paypal, our payment provider. Lovestruck Interiors does not have access to these. We will also hold the delivery address for your orders and the products which you have ordered.
If you wish to unsubscribe from our email mailing list, please email email@example.com
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
If you are not convinced about the safety of shopping online, but would still like to shop with us, please call us on 07976 707 465 and place an order over the phone.
Photography & images
Lovestruck Interiors reserve the right to photograph and use any items we make for you to promote our products and services online or elsewhere without notice.
Copyright & trademark
All designs created by Lovestruck Interiors are the sole and exclusive property of Lovestruck Interiors and may not be copied, reproduced or used in any capacity without the express permission of Lovestruck Interiors. All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Lovestruck Interiors or it’s technology providers or their respective owners. ALL RIGHTS RESERVED.
Lovestruck Interiors is a member of ACID, (Anti Copying In Design) which was founded to encourage respect for IP and prevent IR infringement. All designs have been logged with this ACID.
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